An offshore provider, Manila Philippines has established itself as a premier hub for call centers due to its English proficiency, cost-effective labor, skilled workforce, government support, cultural compatibility, and robust infrastructure. These factors, among others, have contributed to Manila's position as a global leader in the BPO and call center industry. 

Labor costs in the Philippines are relatively lower than in many Western countries, making it an attractive option for businesses looking to reduce operational expenses without compromising on quality.